Neoliberal Ideology and College Students: Developing a Customer Orientation While in College

Daniel Saunders, Ethan Kolek


This longitudinal study investigates changes in the extent to which students express or reject a customer orientation towards their education from their initial summer orientation to the end of their second year in college.  Fifteen of the 19 items associated with a customer orientation included in the survey (N=3885, n=1085, RR= 28%) exhibited statistically significant changes, all in ways consistent with a greater expression of a customer approach.  Results also indicated that while students increasingly expressed a customer orientation, overall, they continued not to express beliefs consistent with a customer approach. Implications are discussed within the framework of neoliberal ideology.


Neoliberalism, Ideology, Students as Customers

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ISSN 1920-4175 Critical Education